Refund policy

Refund Policy

Panriya is committed to ensuring your satisfaction with our products and services. This Refund Policy outlines our procedures for issuing refunds for purchases made through our ecommerce platform.

Eligibility for Refunds:

We offer refunds on purchases under the following circumstances:

The product is defective or damaged upon receipt
The wrong item was received
The product does not match the description provided on our website
The product does not meet your expectations
Refund Process:

If you believe you are eligible for a refund, please follow these steps:

Contact our customer service team within 10 days of receiving your order to initiate the refund process.
Provide proof of purchase, such as your order number or receipt.
Describe the reason for requesting a refund and provide any relevant details, such as photos of the defective or damaged product.

Refund Options:

Depending on the circumstances, we may offer one of the following refund options:

Replacement: We will replace the defective or damaged product with a new one at no additional cost to you.
Store Credit: We will issue you a store credit for the value of the returned product, which you can use towards future purchases on our website.
Refund: We will issue a refund to the original payment method used for the purchase. Please allow 15 Days for the refund to be processed and reflected in your account.

Return Shipping:

If a return is required, we may provide you with a prepaid shipping label to return the item to us. Alternatively, you may be responsible for covering the cost of return shipping, depending on the circumstances.

Exceptions:

Please note the following exceptions to our refund policy:

Customized or personalized items may not be eligible for a refund unless they are defective or damaged upon receipt.
Earrings and other intimate items may not be eligible for a refund due to hygiene reasons, unless they are defective or damaged.
Contact Us:

If you have any questions or concerns about our refund policy, please contact our customer service team at panriyaa@gmail.com. We are here to assist you and ensure that you have a positive shopping experience with us.